Our certified coaches offer a breadth of practical industry experience; working with individuals and companies to optimize their human resources and leadership potential for current and future talent.

Career Leadership


At Career Partners International Buffalo Niagara we can customize our coaching process to fit the needs of individuals and organizations. Whether it’s a new leader joining your organization or a longtime member of senior management, our team of experts can help.

Enhancing organizational effectiveness is the key benefit of one-on-one coaching. Our results oriented coaching process is systematically designed to help leaders establish and achieve clear goals which result in improved managerial performance and greater leader impact.

  • Executive Coaching
  • Strategic Development Plans
  • Performance Coaching
  • High Potentials
  • Emerging Leaders
  • Onboarding
  • Leadership Assessments
  • Talent Retention


Succession planning helps a company answer the questions: Do I have the right people? Who should I develop? Where are the talent gaps? Who do I need to hire? Assessing an organization to determine the talent capabilities of their current staff to develop a plan for future initiatives and business growth can be an organization’s best safeguard to ensure the continuity of operations and the success of the organization.

With proven and effective resources, CPIBN helps organizations map, assess, and develop the talent of their present and future leaders by providing comprehensive assessments, critical skill building, and a strategy that is vital to a smooth transition. Using the appropriate succession planning tools and individualized development plans, we help identify and grow the leaders of tomorrow in your organization.

Knowledge Transfer

The transfer of knowledge is a critical issue for every organization. More than just on-the-job training, Knowledge Transfer replicates the expertise, wisdom and tacit knowledge of critical professionals into the heads and hands of their coworkers. Developing an effective knowledge transfer strategy provides crucial results to improve your business performance:

  • Faster onboarding and ramp-up to productivity
  • Minimize the impact of lost expertise possessed by exiting and retiring workers
  • Engage and retain employees, especially Millennials
  • Reduce overreliance on one expert

Through a strategic partnership with a pioneer and the foremost expert in the knowledge transfer field, we provide organizations with the recognized gold standard in knowledge transfer solutions. We help you identify risks, create an action plan, and teach you to act on the plan. This practical framework is proven to retain and cross-train more than 90% of a company’s unique knowledge while cutting the ramp-up to productivity of new employees by 50%.


Manager as Coach Learning Series®

“Organizations that effectively prepare managers to coach are 130% more likely to realize stronger business results and 33% better at engaging employees.”

High-Impact Performance Management:
Maximizing Performance Coaching,
Bersin & Associates, LLC, 2011

Effectively coaching others to achieve their full potential is a requirement for organizations to succeed in today’s challenging environment. Yet coaching is one of the most overlooked skills. Manager as Coach Learning Series® (MACLS), line supervisors to executives gain the ability to coach, build trust and conduct constructive conversations that develop and engage employees to drive organizational performance.

MACLS transforms participants into coaches while building a coaching culture in the organization. Using adult learning principles, MACLS provides practical knowledge and essential resources to improve both individual and organizational performances. Structured and succinct experiential sessions, delivered over a span of time, allow participants to immediately transfer learning into practice. Tailoring MACLS to the organization’s specific needs further enhances its relevancy, sustainability and impact on business performance.

Excellence in Leadership

“All of the employees who have gone through the program have continued to shine with more awareness of themselves, as well as how to handle a variety of situations involving conflict, change management & performance management.”

Susan Was, Director of Human Resources Curbell, Inc. on how the Excellence in Leadership program has had a positive impact on Curbell employees.

Designed for individuals in supervisor/managerial positions that are either new to management or in need of sharpening critical leadership skills. The focus of our semester-long curriculum is to teach leadership skills/tool sets enabling participants to drive business performance. Each interactive session includes a homework assignment where participants must use the tools to assist in retention of key skills.

Training is conducted over a semester-long series of six courses:

  1. Hiring the right people—Interactive session that helps managers hire the  best performers.
  2. Change Management—Interactive session that trains leaders to  successfully introduce change that drives performance in their organization.
  3. Conflict Resolution—Teaches best practices in dealing with the common  conflicts specific to each participant’s role.
  4. Giving Feedback/Performance Evaluation—Strategies to ensure that time is taken for positive feedback and  constructive criticism to move an organization forward.
  5. Performance Management—Includes a template to drive optimal performance in their organization.
  6. Manage Your Career—Active career planning including: defining short and long-term objectives, importance of  mentors, communicating your career plan, and obtaining ongoing education and training.

Customized Leadership Training

“A very positive development opportunity for everyone, including me…I continue to use Career Partners [International Buffalo Niagara] for coaching and other leadership development services they provide.”

Joe McLaughlin, Vice President Information Technology & Member Contact Center AAA Western and Central New York, describing a successful customized leadership training program provided for a team member.

Even leaders with seemingly natural talent can benefit from training and development programs.  At CPIBN, we tailor programs precisely to your specific needs and work environment.  Changes in leadership and strategy are inevitable in the business world, and companies that make changes quickly and smoothly will soon outpace the competition.  Our Customized Leadership Training programs help your employees develop and fulfill their potential.

We can help you avoid the high cost of recruitment and integration, while giving your people incentives to stay; smooth the path for employees who are a cut above by training them with new strategies; develop employee skills and relationships through team-building programs and on-site custom training venues on a variety of topics; and grow leadership from within to save money and build morale.

Our process:

  1. Meet with you and assess your needs.
  2. Develop a course outline for your review.
  3. Finalize details and schedule training; either on-site or at our facility.
  4. Conduct training for individuals or groups varying in size of employees or managers.

Assessments & Tools


Assessments are powerful tools for insight and opportunity; creating a common language which can be used to describe individual differences and their impact on organizational performances.  Our coaches meet one-on-one to evaluate assessment results and develop strategies to best utilize strengths and minimize or offset weaknesses.

WorkPlace Big Five™


Myers-Briggs Type Indicator®

Clifton StrengthsFinder®



Through our partnership with SkillSoft, the world’s largest and most experienced e-learning platform, we can offer training to executives, managers, and employees through courseware and books.  This e-learning platform can offer 24/7 access to 350 different business skills courses and accredited and credentialed programs.

SkillSoft can be used as a stand-alone, or more effectively, as an integrated learning system that supports the career and talent management services offered at CPIBN, including leadership coaching and development.


Research indicates that 40% or more of executives fail or quit during the first 18 months of a new position and one in four executives leave in their first six months, all before they can productively contribute to the organization.  With our Executive Onboarding Strategy™, you set the stage for effective assimilation and engagement of your leaders for success in their new roles.  Utilizing a tailored approach based on the distinct needs of the individuals and your organization, our onboarding coaches help your newly hired and promoted executives to commit to their new roles and be more effective more quickly to achieve greater success and tenure with the company.

From understanding organizational expectations and your business imperatives to creating and implementing strategic action plans, our personal onboarding coaches and their structure approach ensures newly appointed executives can swiftly contribute to your organization’s strategic goals.  Your executives collaborate with our coaches to develop and implement their 30-60-90 day action plans using our exclusive LAUNCH™ Framework.  To ensure further organizational impact, the process incorporates feedback and reflection for executives to continually improve their effectiveness and the effectiveness of their teams.

executive onboarding strategy

Leadership Coaches


Roberta Bemiller
Executive Leadership Coach
Succession Planning
Customized Leadership Training
Managers as Coach


Dottie Austin